Politique de remboursement

Returns & Refunds Policy

At Lucky Roots Canada, all of our products are handmade to order and one-of-a-kind. Due to the handcrafted nature of our items, we do not accept returns or exchanges.

Cancellations

If you need to cancel your order, please contact us at contact@luckyrootscanada.com as soon as possible. Cancellations are accepted if requested before your order has been shipped. Once an order has shipped, it cannot be cancelled.

Damaged or Incorrect Items

While we take great care in packaging every order, if your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at contact@luckyrootscanada.com with your order number and a photo of the issue. We will work with you to find a fair resolution, which may include a replacement or store credit at our discretion.

Lost Packages

We are not responsible for packages lost or delayed by the carrier. If your package is lost in transit, please contact us and we will do our best to assist you in filing a claim with the shipping carrier.

International Orders

International customers are responsible for all duties, taxes, and customs fees upon delivery. These charges are not included in the purchase price or shipping cost and are non-refundable.

Contact Us

For any questions about your order, please reach out to us at contact@luckyrootscanada.com. We typically respond within 1-2 business days.