Frequently Asked Questions
Orders and shipping
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
We do not accept returns or exchanges. Cancellations are accepted if requested before your order has been shipped.
When will I get my order?
Orders are brought to the post office within 1–3 business days. Once shipped, you will receive an email with tracking information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Any applicable duties, taxes, or import fees are the buyer’s responsibility.
Do you ship internationally?
Yes, I ship internationally!
Products and craftsmanship
Are all the trees handmade?
Yes! Every single tree is made by hand, one wire twist at a time. No machines, molds, or mass production! just patience, creativity, and craftsmanship.
Can I request a custom tree?
Custom orders will be available soon! I’m working on offering personalized options for those who want something truly one-of-a-kind.
Do the trees come attached to a base?
Yes! Each tree comes securely attached to its base to ensure stability and durability.
Can the branches be adjusted or reshaped?
Branches can be adjusted slightly, but the amount of movement depends on the specific tree. Most trees allow only gentle adjustments to avoid damaging the shape or structure.